Fair Policy

Refund & Cancellation Policy

Transparent, Fair & Clear Commercial Guidelines • Nexura Digital

1. Nexura Academy (100% Free Training Guarantee)

The 14-Day AI Content Creation Course in Okara is 100% FREE OF CHARGE (PKR 0 fee), fully funded and sponsored by CEO Muhammad Ahsaan ul haq. Because no tuition fees or deposits are charged, no refund process applies.

2. Custom Software & Web Development Projects

• Before Sprint Kick-Off: Cancellations requested in writing within 48 hours of contract signing and before architecture work has commenced receive a 100% full refund.
• During Development Milestones: Once active development is underway past 4 business days, mobilization deposits are non-refundable.
• Failure to Deliver Guarantee: If agreed milestone specifications are not delivered, the uncompleted portion of the deposit will be promptly refunded within 7 business days.

3. Marketing Retainers

Ad spend paid directly to Meta or Google is non-refundable. Agency management retainer contracts can be terminated with 14 days' advance notice before next billing cycle.